Terms and conditions

TERMS OF SERVICE

§ 1 Scope and provider

(1) These general terms and conditions apply to all orders that you place in the online shop

Canna Oil Pet Supplies sro

Warsaw 715/36

CZ-120 00 Prague

make.

(2) The product range in our online shop is exclusively aimed at buyers who own the 18. Have completed the year of life.

(3) Our deliveries, services and offers are made exclusively on the basis of these general terms and conditions. The general terms and conditions apply to companies for all future business relationships, even if they are not expressly agreed again. The inclusion of general terms and conditions of a customer that contradict our general terms and conditions is already contradicted.

(4) Contract language is exclusively German.

(5) You can access and print out the currently valid General Terms and Conditions on the website.

§ 2 Conclusion of contract

(1) The presentation of goods in the online shop does not constitute a binding application for the conclusion of a purchase contract. Rather, it is a non-binding request to order goods in the online shop.

(2) By clicking on the button ["Order now with obligation to pay" / "buy"] you make a binding purchase offer (§ 145 BGB). Immediately before submitting this order, you can check the order again and correct it if necessary.

(3) After receipt of the purchase offer, you will receive an automatically generated email with which we confirm that we have received your order (confirmation of receipt). This confirmation of receipt does not yet represent an acceptance of your purchase offer. A contract is not yet concluded with the confirmation of receipt.

(4) A purchase contract for the goods is only concluded if we expressly declare acceptance of the purchase offer (order confirmation) or if we send the goods to you - without a prior express declaration of acceptance. Exception: in the case of payment in advance and purchase on account, the order is accepted immediately with your order.

§ 3 prices

The prices stated on the product pages include the statutory VAT and other price components and do not include the respective shipping costs. Further information on the shipping costs can be found on our website under [“Payment and Shipping”].

§ 4 terms of payment; default

(1) Payment can be made either by: invoice in advance, cash on delivery, cash on collection and purchase on account.

(2) We are responsible for selecting the available payment methods. In particular, we reserve the right to only offer you selected payment methods for payment, for example only prepayment to protect our credit risk.

(2a) "Data transfer to SCHUFA"

Canna Oil Pet Supplies sro transmits personal data collected within the scope of this contractual relationship about the application, implementation and termination of this business relationship as well as data about non-contractual behavior or fraudulent behavior to SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The legal basis for these transfers is Article 6 Paragraph 1 Letter b and Article 6 Paragraph 1 Letter f of the General Data Protection Regulation (GDPR). Transmissions on the basis of Article 6 paragraph 1 letter f DS-GVO may only take place if this is necessary to protect the legitimate interests of Canna Oil Pet Supplies sro or third parties and not the interests or fundamental rights and freedoms of the person concerned, which protect personal data Data require prevail. The exchange of data with SCHUFA also serves to fulfill legal obligations to carry out credit checks on customers (§ 505a and 506 of the German Civil Code).

SCHUFA processes the data received and also uses it for the purpose of profiling (scoring) to provide its contractual partners in the European Economic Area and in Switzerland and possibly other third countries (if the European Commission has made an adequacy decision on these) information, among other things to assess the creditworthiness of natural persons. Further information on the activities of SCHUFA can be found in the SCHUFA information sheet in accordance with Art. 14 GDPR or online at https://www.schufa.de/global/datenschutz/ be viewed."

(3) If you select the payment method in advance, we will give you our bank details in the order confirmation. The invoice amount is to be transferred to our account within 10 days of receipt of the order confirmation.

(4) When paying by cash on delivery, an additional fee of EUR 6,00 will be charged, which the deliverer will charge on site. There are no other costs or taxes.

(5) When paying by credit card, the purchase price is reserved on your credit card at the time of ordering (authorization). Your credit card account is actually charged at the time we send the goods to you.

(6) When paying by direct debit, you may have to bear the costs that arise as a result of a reverse booking of a payment transaction due to insufficient funds in your account or due to incorrectly transmitted bank account details.

(7) When paying by invoice, the invoice amount must be paid immediately after receipt of the goods, but no later than within 7 days.

(8) If you fall into arrears with a payment, you are obliged to pay the statutory default interest in the amount of 5 percentage points above the base rate. A reminder fee of EUR 2,50 will be charged for every reminder sent to you after the default has occurred, unless a lower or higher damage is proven in individual cases.

§ 5 Offsetting/right of retention

(1) You are only entitled to set-off if your counterclaim has been legally established, is not disputed or recognized by us, or is in a close synallagmatic relationship to our claim.

(2) You can only exercise a right of retention if your counterclaim is based on the same contractual relationship.

§ 6 Delivery; retention of title

(1) Unless otherwise agreed, the delivery of the goods from our warehouse to the address specified by you.

(2) The goods remain our property until full payment of the purchase price.

(3) As an exception, we are not obliged to deliver the ordered goods if we have properly ordered the goods on our part, but have not been supplied correctly or on time (congruent hedging transaction). The prerequisite is that we are not responsible for the lack of availability of the goods and have informed you of this circumstance immediately. In addition, we must not have assumed the risk of procuring the ordered goods. If the goods are unavailable, we will immediately reimburse you for payments already made. We do not assume the risk of having to procure an ordered product (procurement risk). This also applies when ordering goods that are only described in terms of their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods we have ordered from our suppliers.

(4) If you are an entrepreneur within the meaning of § 14 BGB, the following also applies:

– We reserve ownership of the goods until all claims from the current business relationship have been settled in full. Pledging or assignment as security is not permitted before ownership of the reserved goods has passed.

– You may resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that accrue to you from the resale. We accept the assignment, but you are authorized to collect the claims. If you do not meet your payment obligations properly, we reserve the right to collect claims ourselves.

- When combining and mixing the reserved goods, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.

- We undertake to release the securities to which we are entitled on request to the extent that the realizable value of our securities exceeds the claims to be secured by more than 10%. The selection of the securities to be released is incumbent on us.

§ 7 Damage in transit

(1) If goods are delivered with obvious transport damage, please report such errors immediately to the deliverer and please contact us as soon as possible.

(2) Failure to file a complaint or contact us will have no consequences for your statutory warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

§ 8 Warranty

(1) Unless otherwise expressly agreed, your warranty claims are based on the statutory provisions of the sales law (§§ 433 ff. BGB).

(2) If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), the period of liability for warranty claims for used items - contrary to the statutory provisions - is one year. This restriction does not apply to claims due to damage to life, limb or health or from the breach of an essential contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and which the contractual partner can regularly rely on compliance (cardinal obligation) as well as for claims due to other damages based on an intentional or grossly negligent breach of duty by the user or his vicarious agents.

(3) In addition, the statutory provisions apply to the warranty, in particular the two-year limitation period in accordance with Section 438 (1) No. 3 BGB.

(4) If you are an entrepreneur within the meaning of § 14 BGB, the legal provisions apply with the following modifications:

- Only our own information and the manufacturer's product description are binding for the quality of the goods, but not public promotions and statements and other advertising by the manufacturer.

- You are obliged to examine the goods immediately and with due care for quality and quantity deviations and to notify us of obvious defects within 7 days of receipt of the goods. Timely dispatch is sufficient to meet the deadline. This also applies to hidden defects found later upon discovery. In the event of a breach of the obligation to examine and give notice of defects, the assertion of warranty claims is excluded.

- In the event of defects, we guarantee, at our option, either repair or replacement (supplementary performance). In the case of repairs, we do not have to bear the increased costs that arise from the shipment of the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods.

- If the supplementary performance fails twice, you can either request a reduction in price or withdraw from the contract.

- The warranty period is one year from date of delivery.

§ 9 Liability

(1) Unlimited liability: We have unlimited liability for willful intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence, we are liable for damage resulting from injury to life, limb and health of people.

(2) In addition, the following limited liability applies: In the event of slight negligence, we are only liable in the event of a breach of an essential contractual obligation, the fulfillment of which enables the proper execution of the contract and on which you can regularly rely (cardinal obligation). The amount of liability for slight negligence is limited to the damage that was foreseeable when the contract was concluded and the occurrence of which must typically be expected. This limitation of liability also applies in favor of our vicarious agents.

Section 10 Alternative Dispute Resolution

The EU Commission has provided a platform for out-of-court dispute resolution. This gives consumers the opportunity to initially settle disputes in connection with their online order without going to court. The dispute resolution platform is at the external link http://ec.europa.eu/consumers/odr/ accessible. We endeavor to settle any differences of opinion arising from our contract by mutual agreement. In addition, we are not obliged to participate in an arbitration procedure and unfortunately cannot offer you participation in such a procedure.

§ 11 Final provisions

(1) Should one or more provisions of these terms and conditions be or become ineffective, this shall not affect the validity of the remaining provisions.

(2) German law is exclusively applicable to contracts between us and you, excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG, "UN Sales Convention"). Mandatory provisions of the country in which you usually reside remain unaffected by the choice of law.

(3) If you are a merchant, a legal entity under public law or a special fund under public law, our place of business is the place of jurisdiction for all disputes arising from or in connection with contracts between us and you.

Status: November 2022

Search

Dear customers from Switzerland

please consider that the shipping warehouse for orders to Switzerland will be closed from August 12th to 23rd, 2023. Orders will therefore be sent again from August 23 at the earliest.